SourcePrinting Terms & Conditions

SourcePrinting Terms and Conditions

General Acceptance
• Placing an order, making payment, requesting a quotation, or using any service from SourcePrinting confirms full acceptance of these terms and conditions.
• These terms apply to all printing services, equipment sales, consumables, and related products supplied by SourcePrinting.
• SourcePrinting reserves the right to update or modify these terms at any time without prior notice.

Office Visits and Appointments
• SourcePrinting operates strictly by appointment only.
• No walk-ins accepted.
• No open-door policy applies.
• Clients must schedule appointments before visiting the office, showroom, or warehouse.
• SourcePrinting reserves the right to refuse entry without a confirmed appointment.
• Dropping off goods or collecting items without prior arrangement violates company policy and may result in refusal of service.

Payment Terms
• Full upfront payment required on all orders unless otherwise agreed in writing.
• Orders process only after funds reflect in the SourcePrinting bank account.
• Preferred payment methods include PayFast through the website or Electronic Funds Transfer (EFT).
• Clients must use the order number as the payment reference.
• Proof of payment must be emailed to [email protected].
• Any bank charges remain the responsibility of the client.
• Receipt of payment confirms acceptance of the order and all terms.
• Quotations remain valid for 30 days from the date issued.

Artwork and Design
• Artwork must be submitted by replying to the order confirmation email or through WeTransfer.
• Artwork review occurs within 1 working day to determine suitability.
• A layout proof will be sent for approval before production begins.
• A setup fee of R550 per order applies to create layout templates using client artwork.
• The setup fee includes up to three layout changes.
• Additional layout revisions incur a fee of R550 per change.
• Artwork must comply with printing specifications.
• Artwork requiring redraw or correction will incur a design fee of R455 per hour.
• Clients will be notified before design correction charges apply.

Proof Approval
• Clients must carefully review proofs for spelling, layout, positioning, and colours.
• Approval of artwork confirms acceptance of the final design.
• SourcePrinting accepts no responsibility for spelling mistakes, layout errors, or design issues once artwork approval occurs.

Colour Accuracy
• Digital printing allows up to 5 percent colour variation.
• Clients must provide Pantone colour references with CMYK breakdowns where colour accuracy matters.
• Physical samples should be provided for critical colour matching.
• SourcePrinting holds no responsibility for colour differences where Pantone or CMYK references were not supplied.

Client Responsibility for Product Specifications
• Clients must research and confirm product sizes, dimensions, and specifications before placing orders.
• Product details remain available through the website or sales team.
• Orders placed without verifying dimensions remain the responsibility of the client.
• Claims related to size expectations or scale will not qualify for refunds, replacements, or reprints.

Production and Lead Times
• Production begins only after payment reflects and artwork approval occurs in writing.
• Standard production time starts from 7 working days or longer depending on order size and complexity.
• Production time excludes weekends and public holidays.
• Late artwork approval or artwork revisions extend production timelines.
• Urgent orders must receive approval from the sales department before placement.
• Rush production may attract acceleration charges.

Delivery and Shipping
• Delivery time begins after production completion.
• Main centres receive deliveries within 2 to 3 working days.
• Outlying areas require 3 to 6 working days.
• Delivery timeframes remain estimates and are not guaranteed.
• Free shipping may apply to orders above R3000.
• Oversized or heavy items may incur additional delivery charges due to weight or special handling requirements.
• Clients will be informed of additional delivery costs before order confirmation.
• Risk transfers to the client once goods leave SourcePrinting premises.

Ownership of Goods
• All goods remain property of SourcePrinting until full payment reflects in the company bank account.
• Goods will not be released for delivery or collection until payment clears in full.

Product Usage and Limitations
• Printed products supplied are designed for promotional or event use.
• Products should not be used as permanent fixtures.
• Exposure to harsh weather, environmental conditions, or improper installation falls outside warranty coverage.

Equipment Supply
• SourcePrinting supplies printing equipment including printers, vinyl cutters, embroidery machines, DTF machines, UV printers, heat presses, screen printing kits, and related accessories.
• Equipment must operate according to manufacturer instructions.
• Improper use, electrical damage, or incorrect maintenance may result in damage not covered by warranty.

SourcePrinting Quality Warranty
• SourcePrinting provides limited warranty coverage on machine parts for specified warranty periods depending on equipment type.
• Warranty covers defects caused by faulty materials or manufacturing errors.
• Warranty excludes damage caused by misuse, electrical faults, improper operation, poor maintenance, or environmental conditions.
• Normal wear and tear falls outside warranty coverage.

Printhead Warranty Policy
• Printheads carry no warranty.
• Printheads qualify as consumable components with limited operating lifespan.
• Printheads remain sensitive to voltage fluctuations and improper maintenance.
• Automatic cleaning systems reduce clogging risk but cannot eliminate it.
• Partial clogging can occur during normal use even with proper maintenance.

Printer Installation and Training
• Printers purchased from SourcePrinting may include training on proper printhead care during installation inperson or via the tech support group.
• Training includes maintenance procedures required to extend printhead lifespan.
• Printheads installed on third-party machines fall outside SourcePrinting responsibility.
• SourcePrinting does not install or support printheads purchased for machines not supplied by SourcePrinting.

Inspection and Fault Reporting
• Clients must inspect goods immediately upon delivery or collection.
• Faults, damage, or discrepancies must be reported in writing within 5 days of receipt.
• Failure to report within this period confirms acceptance of the goods in satisfactory condition.

Returns and Refunds
• Returns accepted only for faulty products approved by SourcePrinting after inspection.
• Approved returns must include original packaging and all supplied accessories.
• Returns must occur within 7 days where approved.
• Refunds or credit notes will be processed only after inspection and confirmation of fault.
• Printheads, inks, consumables, and accessories remain strictly non-refundable.
• Delivery, installation, and training services remain non-refundable once scheduled or completed.

Order Cancellation
• Payment of a deposit or full amount confirms the order.
• All cancellations must be requested in writing.
• Cancellation within 24 hours of payment may incur a 25 percent administrative and restocking fee.
• Cancellation after production begins will incur a 100 percent cancellation charge.
• Orders involving printing or customization cannot be cancelled once production begins.
• SourcePrinting reserves the right to refuse cancellations where goods have been dispatched or are in transit.

Restocking and Logistics
• Stock allocation, packaging, and logistics planning begin immediately after order confirmation.
• Cancellation fees cover warehouse handling, logistics coordination, and administrative costs.

Refund Processing
• Approved refunds will be processed within 7 to 10 working days.
• Refunds will only be issued to the same bank account used for the original payment.
• Refund processing begins only after goods are returned and inspected where applicable.

Collection of Orders
• Clients will be notified once orders are ready for collection.
• Orders must be collected within 30 days of completion.
• Storage fees of R30 per day apply after 30 days.
• Goods not collected within 3 months may be sold to recover storage and operational costs.
• Clients will be notified by email before resale or disposal.

Marketing and Portfolio Rights
• By purchasing equipment or using printing services from SourcePrinting, clients grant permission for their company logo or printed products to appear in SourcePrinting marketing material.
• This includes catalogues, promotional content, and client showcase displays used to demonstrate work to potential customers.

Limitation of Liability
• SourcePrinting liability remains limited to repair, replacement, or reprint of defective goods where applicable.
• SourcePrinting holds no liability for indirect damages including loss of income, lost business opportunities, or operational downtime.

Force Majeure
• SourcePrinting will not be responsible for delays caused by events beyond reasonable control.
• These events include supplier delays, transport disruptions, power outages, natural disasters, labour disruptions, or government restrictions.

Placing an order, making payment, or using any service provided by SourcePrinting confirms full acceptance of these terms and conditions.