Printing Terms and Conditions 

SourcePrinting Terms & Conditions

Payment Methods

• Preferred Method of Payment: PayFast through our website or Electronic Funds Transfer (EFT) with your order number as the reference.
• Order Confirmation: You will receive an Order Confirmation Email with your order number. If you choose the EFT payment option, please email proof of payment to [email protected] with your order number as the reference.

Artwork & Design

• Submitting Artwork: Reply to the Order Confirmation Email with your artwork as detailed in our Design & Artwork section or upload artwork via WeTransfer.
• Artwork Review: You will be informed within 1 working day if your artwork is suitable. A layout for your approval will be emailed.
• Setup Fee: A one-time setup fee of R350.00 per order is charged to create a layout of your logo and artwork on our templates. We allow a maximum of 3 changes to the layout, after which a fee of R350.00 per change is charged.
• Artwork Specifications: Artwork must comply with our specifications. If it does not, a design/redraw fee of R455 per hour will be charged. Our sales department will notify you if your artwork does not comply.
• Proof Review: A proof of your artwork will be sent for review and sign-off before production begins. Carefully review the proof for design, spelling, and colors. We cannot guarantee color accuracy without Pantone colors. Once artwork is approved, SourcePrinting is not liable for claims that the products are not acceptable unless they differ from the signed proof.
• Color Variance: Digital printing may have a 5% color variance. Provide Pantone Colors for accuracy. If CMYK color breakdown is not provided, we are not responsible for incorrect color.

Production and Delivery

• Order Completion: Orders will be ready for delivery within 4 to 7 working days after the deposit is received and artwork is signed off. For urgent orders, contact our sales department before placing the order.
• Urgent Order Surcharges: Acceleration fees apply to rush jobs. Send an email to [email protected] with your deadline request. Delivery services are not available for urgent orders. Confirm with our sales department if your urgent deadline can be met before placing the order.
• Delivery Timeframes:
  • Main Centres: Delivery within 2 to 3 working days after order completion.
  • Outlying Areas: Delivery within 3 to 6 working days after order completion.
  • While we offer free shipping on orders over R3000, certain oversized or heavy items may incur an additional delivery fee or operational surcharge due to their dimensions, weight, or special handling requirements. This additional charge helps cover the costs associated with ensuring the safe and secure transport of these large items. Any applicable fees will be clearly communicated before the finalization of your order.
• Ownership: Goods remain the property of SourcePrinting until paid in full. They will not be released until full payment, including delivery charges, is reflected in our bank account.
• Product Usage: All products supplied are event products and should not be used in harsh weather conditions or as permanent fixtures.
• Inspection: Check your order upon delivery/collection. Notify us in writing within 5 days if the product is faulty, or it will be deemed to be in order.

Equipment Supply

• Types of Equipment: Our equipment includes printing accessories, heat press printing kits, screen printing kits, vinyl cutters, printers, large format printers, and embroidery machines.
• Usage Guidelines: All equipment should be used according to the manufacturer’s guidelines. Improper use may void warranties and result in damage not covered by SourcePrinting.
• Warranties: Equipment comes with manufacturer warranties covering defects and malfunctions, excluding wear and tear or misuse. Any alterations or misuse will void the warranty.
• Inspection and Fault Notification: Inspect equipment upon delivery. Report any faults or discrepancies within 5 days of receipt. Failure to do so will be considered as acceptance of the equipment in good condition.
• Returns and Refunds: Returns are not allowed on equipment unless it is faulty. Approved returns must be in original packaging with all accessories, and completed within 7 days of receipt. Refunds or credit notes will be issued after inspection.

Cancellation of Orders

• Confirmation: Receipt of deposit confirms the order.
• Cancellation Fee: A 25% fee applies to confirmed orders if canceled before printing begins. If printing has begun, a 100% cancellation fee will be charged.

Collection of Orders

• Storage Fee: A daily charge of R30.00 applies to orders not collected within one month of completion.
• Uncollected Goods: Goods not collected within 3 months of completion will be sold to cover storage costs. Clients will be informed via email and will have no claim against SourcePrinting.

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By adhering to these terms and conditions, SourcePrinting ensures a smooth and transparent process for all our customers. We appreciate your understanding and cooperation. Should you have any questions or need further assistance, please do not hesitate to contact us.